The company, a manufacturer of auto and motorcycle parts and systems, suspected that some end users were running out-of-date endpoint devices, while others were running an expensive computer-aided design (CAD) package they didn’t need. However, the company lacked the endpoint visibility it would have needed to be sure. Already a Tanium Performance user, Hitachi Astemo used Tanium Engage and Investigate to both find endpoint hardware that was past its refresh cycle and ask users to clarify which software they actually needed. In the first week alone, the Tanium modules identified two users who were limping along on nine-year-old endpoint devices. Tanium also identified users who needed only the free, read-only version of the CAD software rather than the expensive, full-featured version. The company also adjusted the Tanium Performance score weights to be more closely aligned with users’ actual experiences. For example, the staff can now poll users on the status of their last upgrade and the reliability of their VPN. Learn how Hitachi Astemo used Tanium to dramatically improve the overall user experience by identifying issues before users call the help desk.

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