ServiceNow has taken a significant step toward embracing Agentic AI workflows using ServiceNow and Tanium. As a Tanium customer, ServiceNow utilizes Tanium’s run-time access to endpoint data and real-time remediation capabilities to provide unparalleled confidence in agentic decision-making and live validation of agentic workflow execution. In this session we will illustrate a key Autonomous IT use case (Problem Management) that focuses on minimizing disruption as major incidents unfold. Incidents often take too long to resolve, and cause too much business disruption, because IT and security teams have to manually perform many lengthy tasks across large networks and siloed systems. ServiceNow and Tanium together provide the ability to query at scale during a major incident to understand impact in real time and ultimately resolve the problem in seconds with the help of AI agents. Join the VP of Digital Technology, Glen Taylor and Madhuri Manikonda, Sr. Director of Digital Technology, as they discuss their vision for Autonomous IT at ServiceNow.

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