Veolia, a global leader in environmental solutions, faced a fragmented remote support landscape—multiple tools, inconsistent adoption, and security concerns as a banned legacy tool lingered without an approved alternative. Without a validated, standardized option, business units adopted local tools, creating “shadow IT,” driving up costs, and introducing compliance risks.

To address this, Veolia adopted ScreenMeet Remote Support, integrated with Tanium, which was formally validated by the company's Design Authority, Legal, and Cybersecurity teams as its global standard. This enabled a group-wide agreement with consistent pricing, reduced unsupported contracts, and ensured compliance across regions. The result: faster resolution times, fewer onsite interventions, and secure support for over 80,000 Windows PCs and 1,000 Windows Servers—with flexibility to extend to mobile devices outside Tanium coverage.

In this session, Veolia’s Yannick Gicquel shares how consolidating on ScreenMeet eliminated shadow IT, cut costs, and improved security and user experience. He’ll also preview how ServiceNow integration will further streamline ITSM efficiency and enhance employee experience. Walk away with actionable insights on driving compliance, cutting costs, and delivering smarter, more secure IT support at scale.

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