Kass Mahdi is a seasoned Customer Success professional and Sr. Director of Customer Success Engineering, known for driving strategic transformation and delivering scalable solutions that enhance customer experience and operational efficiency. With a deep background in Process Improvement, Software deployment and enablement, customer advocacy, and cross-functional collaboration, Kass brings a unique blend of technical insight and business acumen to every engagement. He is passionate about empowering teams, fostering innovation, and translating complex challenges into actionable outcomes.