DEX Workflows in Tanium Atlas: Reducing Help Desk Tickets and Closing the Loop
Most DEX tools stop at a dashboard, leaving diagnosis and proof of improvement to someone else's ticket. Tanium Engage paired with Performance streams live telemetry into a DEX Score tying endpoint health to real user experience. AI-Driven Root Cause Analysis lets Atlas trace a degraded device to its root cause in moments, then resolve it via self-service or a ring-gated Automate playbook, with human approval throughout. A re-scan confirms the fix held, Connect writes the outcome to ServiceNow, and Action Oversight keeps an audit trail. See DEXOps as one Atlas-orchestrated workflow, with Background Agents watching 24/7 for 75% MTTR reduction and 95% patching efficiency gains customers are already seeing.
Additional details
Session Type
In-Person, Breakout
Session Tag
AI Services, Core, Endpoint Management
Role
DEX Engineer, IT Operations Managers, Support Desk Analyst, Support Desk Engineer