Refreshing hardware across a large estate traditionally means rebuilding every user's software by hand — slow, inconsistent, and a constant drain on the service desk. A Top 100 AmLaw firm and Chuco set out to make hardware refreshes a non-event by pairing Tanium with ServiceNow: the request starts in a ServiceNow ticket where the service desk already works, Tanium carries it out across the endpoints, and status flows back to the ticket automatically so no one is left chasing progress. The result is faster refreshes, a consistent software footprint, and far less white-glove effort per device. The session gives a candid look at why the firm took this on, what changed for users and the service desk, and what it actually took to build, prove, and roll out a ticket-driven, hands-off migration process across a large legal estate.

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