The Self-Healing Enterprise: How ServiceNow IT Runs with Tanium
ServiceNow IT has moved from endpoint visibility to autonomous remediation. Pairing Tanium with ServiceNow, the team runs zero-touch patching, a near real-time CMDB, and agent-to-agent communication that catches problems before users feel them. Security hygiene heals itself too: Tanium finds laptops where EDR or vulnerability scanning agents are missing or not running and repairs them automatically, closing coverage gaps in hours, not weeks. The team also benchmarked agent resource utilization to see what each layer of defense costs the endpoint. The results: 35% lower MTTR, 22% less manual patching effort, and 1,500 hours saved annually, adding up to a projected $645K in yearly savings.
Speakers
Additional details
Session Type
In-Person, Breakout
Session Tag
AI Services, Core, Endpoint Management, Technology Partnerships
Role
IT Operations Executives, IT Operations Managers, IT Risk & Compliance Executives, IT Risk & Compliance Managers, IT Security Executives, Security Managers, Systems Architect, Tanium Administrator