Rick Lemieux is the Co-Founder and Chief Product Officer of the DVMS Institute and ITSM Solutions LLC, where he has dedicated more than four decades to designing and delivering solutions that help organizations achieve a sustainable competitive advantage in their service markets. A recognized innovator and educator, Rick’s work has centered on bridging the gap between strategic leadership and operational execution through practical, scalable approaches to digital service management, cybersecurity, and organizational resilience. His passion lies in creating learning programs and enablement platforms that empower leaders—from the boardroom to the front line—to align business outcomes with measurable performance. In 2015, Rick was named one of the top five IT Entrepreneurs in the State of Rhode Island by the TECH10 Awards for his pioneering work in developing integrated training and mentoring solutions for boards, executives, and operational teams. These solutions have since become foundational to how organizations approach governance, risk, and assurance in the digital era. Throughout his career, Rick has played a pivotal role in shaping how organizations adopt and adapt global best-practice frameworks such as ITIL, NIST CSF, and COBIT. His entrepreneurial vision led to the creation of ITSM Solutions’ award-winning accredited training programs, which have helped thousands of professionals worldwide develop the skills needed to deliver and sustain digital business value. As Chief Product Officer of the DVMS Institute, Rick continues to lead the design and delivery of the Institute’s Digital Value Management System® (DVMS) portfolio. His current focus is advancing the Assurance Mandate initiative, which equips managers and executives to operationalize governance, resilience, and assurance (GRAA) through measurable, evidence-based practices. Driven by a belief that education and execution must go hand in hand, Rick’s work embodies the mission of the DVMS Institute: helping organizations create, protect, and deliver digital business value in a world defined by constant change.