Save Time and Reduce IT Tickets With Proactive ITSM Orchestration

IT ticket overload is a constant struggle for the help desk, the CIO, and end users. While new technology can provide more visibility into incidents, this also further contributes to the abundance of tickets. While observability is important, how can and should the help desk action the results? Join Cyware for a brief look into how to save time and reduce IT tickets through proactive ITSM orchestration. This approach will enable the help desk to get ahead of issues prior to ticket submission, deduplicates alerts, creating advance filters to reduce non-essential alerting, and more selective criteria.

Runtime: 13min

Additional Details:

Unique ID
North America/Canada, LATAM
Pass Type
Converge, Converge + Labs, Converge (Fed/Public Sector), Converge + Labs (Fed/Public Sector)
Session Type
Tanium Pillars
Control, Speed, Truth, Visibility
Session Track
Client Management
Products & Solutions
Beginner, Beginner/Intermediate, Intermediate, Intermediate/Advanced, Advanced
Security, Administrator, Operations, Risk
Agriculture%2C Mining & Raw Materials, Construction, Education, Energy%2C Utilities & Waste, Entertainment, Facilities%2C Lodging & Resorts, Financial Services, Government - Federal, Government - Local, Healthcare & Life Sciences, Holding Companies & Conglomerates, Hospitals & Physicians Clinics, Insurance, Law Firms & Legal Services, Manufacturing%2C Construction & Wholesale Trade, Media & Internet, Media & Telecommunications, Non-Profit & Charitable Organizations, Professional & Business Services, Real Estate, Retail & Hospitality, Software & Technology, Transportation Services, Other