Save Time and Reduce IT Tickets With Proactive ITSM Orchestration

IT ticket overload is a constant struggle for the help desk, the CIO, and end users. While new technology can provide more visibility into incidents, this also further contributes to the abundance of tickets. While observability is important, how can and should the help desk action the results? Join Cyware for a brief look into how to save time and reduce IT tickets through proactive ITSM orchestration. This approach will enable the help desk to get ahead of issues prior to ticket submission, deduplicates alerts, creating advance filters to reduce non-essential alerting, and more selective criteria.

Speakers:

Colin Blumer - Cyware Labs, Inc
Henry Carpenter - Cyware Labs, Inc

Additional Details:

Session Type: 

Products & Solutions: ITSM

Difficulty: Beginner, Beginner-Intermediate, Intermediate, Intermediate-Advanced, Advanced

Focus: Security, Administrator, Operations, Risk